Support Panel

• About our support
• About licensing and certification
• How to buy
• How to install an Add-on
  • INSTALLATION
• How we develop our add-ons
• What to do if something goes wrong
  • Here is what you should do if there is a problem
• How to create a perfect ticket
  • Steps to follow
  • Describe the issue you are having in detail
  • Explain how to reproduce the issue
  • Add access to the admin panel and FTP/SSH access to the server
  • Confirm that we can make changes to the files
  • Attach a screenshot of the issue
  • Examples
• How we set priorities
  • How do we prioritise tasks?
  • Task type
  • Importance level for the client
  • Is my request Urgent or Trivial?
  • Source
  • Affect on client’s business
  • Level of value for the client
  • Development cost
  • Developer workload
• Cron Settings
  • Cron setup in cPanel
  • Crontab Syntax Generator
  • Simtech Add-ons
  • Support
• How to Install Themes
  • Installing a theme